Refund and Returns Policy

At Books World UAE, we strive to ensure your complete satisfaction with every purchase. Our return and exchange policy is designed to address issues where the books delivered are either damaged or incorrect.

Return / Exchange Eligibility:

Our return and exchange policy applies only if the books are damaged or if incorrect books are delivered. To be eligible for a return or exchange, you must notify us within 72 hours of delivery. If 72 hours have passed since your delivery, unfortunately, we cannot offer you a return or exchange.

Damages Covered Under Return/Exchange Policy:

Returns and replacements are only granted for specific types of damage:

• Severe Spine Damage: If the spine is damaged to the extent that pages are coming apart.
• In Transit Damages: Only severe in-transit damages are covered. Minor corner bends, small dents, or cover scratches do not qualify for return or replacement.
• Misprinted Pages: If more than two pages in the book are misprinted.
• Torn Pages: If more than two pages in the book are torn.
• Missing Pages: If more than two pages in the book are missing.
• Unreadable Pages Due to Smudges: If there are smudges on more than two pages, making them unreadable.

Incorrect Books Delivered:

If the books delivered are not the ones you ordered or if books are missing from your order, you are eligible for a return or exchange.

Return/Exchange Process:

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email our customer service team at info@booksworldae.com within 72 hours of delivery, providing your order number and a detailed description of the issue.
2. Provide Evidence: Attach clear photos of the damage or the incorrect books received.
3. Return Approval: Our team will review your request and, if approved, provide you with instructions for returning the damaged or incorrect books.

Non-Returnable Items:

Books that do not meet the criteria outlined above will not be accepted for return or exchange. Additionally, we do not accept returns or exchanges for items that are not purchased directly from Books World UAE.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain amount of days.

Customer Support:

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at info@booksworldae.com. We are here to assist you and ensure your satisfaction with your purchase.

Thank you for choosing Books World UAE. We value your business and are committed to providing you with the best service possible.